Your COVID-Safe Visit
After closing our doors in March, we're delighted to officially welcome you back to the Seymour Centre. Life has changed considerably since we last saw you, and your next visit to our venue will look a little different.
The health and wellbeing of patrons and staff is our highest priority, and as a registered COVID-Safe business, we have introduced a series of new safety measures based on expert government guidelines and industry best practice.
By registering on arrival, you agree to follow our safety measures and any associated direction from Seymour staff. This is how your next trip to the Seymour will work:
First off, if you’re feeling unwell, awaiting COVID test results, or have recently returned from overseas or a COVID hotspot, please don’t visit.
Instead, get in touch and let us know up to two hours prior to your performance start time, and we’ll do our best to move you to an alternative date. We have temporarily removed our ticket exchange fees to make date swaps as easy as possible.
If we can’t find a new date that works, we will convert the value of your tickets to a gift voucher eligible for any future Seymour show and valid for three years.
If you can, consider driving to the venue.
To help minimise crowding on public transport, we encourage you to drive if you can. There is a secure multi-storey carpark located nearby, and free parking in the streets surrounding the Seymour. Find out more here.
When arriving for your performance, we strongly encourage you to put on a mask before entering the building.
For your health and safety and that of others, we strongly recommend all patrons over the age of 12 wear a mask while inside our venue.
Next, come to the front door and have your temperature checked.
If your temperature is below 37.5 degrees, you can head in. If it’s 37.5 degrees or higher, you will need to wait outside for 10 minutes and complete a second temperature check.
If your temperature is still 37.5 degrees or higher, unfortunately we won’t be able to allow you in, and we’ll exchange your tickets to a new date. Failing this, you’ll be offered a gift voucher or refund.
Once we’ve checked your temperature, register for contact tracing.
We’re required by law to collect the details of people who visit our venue for contact tracing purposes. If you're visiting with a group, only one group member needs to register their details.
Registration will be managed via the Service NSW app, so before your visit, please download the app. When you arrive, we'll have QR codes displayed at the entrance to the building, and you can use the app's 'COVID Safe Check-in' tool to scan the QR code and register your details from your phone.
Service NSW will hold your details securely for 28 days, and then destroy them.
Then you can head on in, grab a drink and find a seat.
To ensure physical distancing, everyone who visits our venue is required to be seated. Generally, theatre doors open 30 minutes prior to show time, so after you’ve purchased a drink and a bite to eat, you can sit in the foyer or just head into the theatre (please note, however, that hot food and hot drinks cannot be taken into the theatre). Doors may open earlier in some cases, so please check the details for your specific performance.
Please have your e-tickets ready as you approach the theatre doors.
To help minimise contact, all our tickets are now delivered via email. Please have your tickets open and phone brightness turned up, so our ushers can easily scan or sight your tickets, and point you to your seats.
If you don’t have email access or a smart phone, our Box Office can print your tickets on the day.
Once you’re inside, take your seat and enjoy the show.
You’ll notice that the theatre has fewer people than normal, to comply with venue capacity and physical distancing requirements. You’ll be sitting directly next to the other people in your group, but there will be space between your group and everyone else’s.
During your visit, please remember these other important points.
- Observe good hygiene practices: Wash and sanitise your hands regularly in the bathrooms or at sanitising stations located throughout the venue. Cough and sneeze into your elbow.
- Practice physical distancing wherever possible: Queue where indicated, don’t congregate in the foyer, observe lift limits, stay in your designated seat when inside the theatre, and in all other instances maintain a 1.5 metre distance if possible.
- Use contactless payment wherever possible: Contactless payment is available at Box Office and all our food and beverage outlets.
- Consider downloading the COVIDSafe app: Remember you’ll need to keep your phone turned on, and the app open, for it to work.
- If you suspect COVID infection after your Seymour visit, please contact your local public health authority immediately and notify us on (02) 9061 5344.
And finally, read about the additional steps we’ve taken to keep you safe.
We’ve implemented enhanced cleaning procedures at our venue, with all hard and high-touch surfaces cleaned regularly with hospital-grade disinfectant. All our front of house managers have also completed training to become COVID safety marshals.
Thank you for your support and cooperation. If you have any questions on the day of your visit, just ask a member of our team. We’re there to guide you through.
We can’t wait to see you back at the theatre!
Pictured: Hugo Weaving and Arky Michael in A Midsummer Night's Dream, 1985