Your COVID-Safe Visit
Updated 17 May 2021
We're delighted to welcome you to the Seymour Centre.
The health and wellbeing of patrons and staff is our highest priority, and as a registered COVID-Safe business, we have introduced a series of safety measures based on expert government guidelines and industry best practice. These measures are designed to make your visit as safe and enjoyable as possible.
By registering on arrival, you agree to follow our safety measures and any associated direction from Seymour staff. This is how your next trip to the Seymour will work:
First off, if you’re feeling unwell, awaiting COVID test results, or have recently returned from overseas or a COVID hotspot, please don’t visit.
Instead, get in touch and let us know up to two hours prior to your performance start time, and we’ll do our best to move you to an alternative date. We have temporarily removed our ticket exchange fees to make date swaps as easy as possible.
If we can’t find a new date that works, we will convert the value of your tickets to a gift voucher eligible for any future Seymour show and valid for three years.
If you can, consider driving to the venue.
To help minimise crowding on public transport, we encourage you to drive if you can. There is a secure multi-storey carpark located nearby, and free parking in the streets surrounding the Seymour. Find out more here.
Upon arrival for your performance, we strongly recommend you put on a face mask.
For your health and safety and that of others, we strongly recommend patrons over 12 wear a mask while inside our foyers and theatres. However, please bear in mind that in line with eased government restrictions, masks are not currently mandatory at our venue.
Next, come to the front door and register for contact tracing.
We’re required by law to collect the details of people who visit our venue for contact tracing purposes.
When you arrive, we'll have QR codes displayed at the entrance to the building. Use your smartphone to scan the code, and then follow the prompts to register your details.
Your details will be held securely for 28 days, and then destroyed.
Then you can head on in! Please have your e-tickets ready as you approach the theatre doors.
To help minimise contact, the majority of our tickets are now delivered via email.
If you have received e-tickets, please have your tickets open on your phone (with phone brightness turned up), so our ushers can easily scan or sight your tickets, and point you to your seats.
If you have e-tickets but don’t have email access or a smartphone, our Box Office can print your tickets on the day.
Once you’re inside, take your seat and enjoy the show.
Most of our shows are currently operating at either 75% or 100% capacity. Please consider your comfort levels before booking as you will likely be seated directly next to other booking groups.
During the show, please keep your mask on if you can, and remain in your allocated seat to help ensure a calm and safe experience for all.
During your visit, please remember these other important points.
- Observe good hygiene practices: Wash and sanitise your hands regularly in the bathrooms or at sanitising stations located throughout the venue. Cough and sneeze into your elbow.
- Practice social distancing wherever possible: Queue where indicated, don’t congregate in the foyer, observe lift limits, stay in your designated seat when inside the theatre, and in all other instances maintain a 1.5 metre distance if possible.
- Use contactless payment wherever possible: Contactless payment is available at Box Office and all our food and beverage outlets.
- Consider downloading the COVIDSafe app: Remember you’ll need to keep your phone turned on, and the app open, for it to work.
- If you suspect COVID infection after your Seymour visit, please contact your local public health authority immediately and notify us on 02 9061 5344.
And finally, read about the additional steps we’ve taken to keep you safe.
We’ve implemented enhanced cleaning procedures at our venue, with all hard and high-touch surfaces cleaned regularly with hospital-grade disinfectant. All our front of house managers have also completed training to become COVID safety marshals.
Thank you for your support and cooperation. If you have any questions on the day of your visit, just ask a member of our team. We’re there to guide you through.
We can’t wait to see you at the theatre!
School groups will be required to adhere to COVID contact registration requirements as per the relevant Public Health Order. School groups are currently exempt from QR code registration requirements if they provide the name and phone number of two designated contacts. These contacts must be able to provide the names and contact details of all group members if contacted by NSW Health.
Schools are responsible for ensuring that any staff and students who are unwell, awaiting a COVID test result, or under instruction to self-isolate do not attend.
Masks are strongly recommended for teachers and all students over the age of 12.
Pictured: Hugo Weaving and Arky Michael in A Midsummer Night's Dream, 1985