Your COVID-Safe Visit

Updated 16 November 2021.

Please note the measures outlined below are currently valid for all 2021 events. Changes may be made and/ or these measures may be updated for 2022 events based on changing health advice. If significant changes are made, impacting your event, you will be notified directly. Up to date safety information will also be provided prior to your visit.

Please note also that the measures below apply to general public visitors. COVID-Safe information for school groups can be found here.

 

We're delighted to welcome you to Seymour Centre.

The health and wellbeing of patrons and staff is our highest priority, and as a registered COVID-Safe business, we have introduced a series of safety measures guided by public health advice and University of Sydney directives. We are also a proud signatory of this joint statement from a range of Sydney theatres, announcing alignment of our COVID-Safe practices until the end of 2021 for the benefit of all Sydney theatregoers.

Our COVID-Safe measures are designed to make your visit as safe and enjoyable as possible. Most notably, if your next trip to the Seymour is scheduled for any date in 2021, all eligible patrons on your booking will need to be double vaccinated against COVID-19.

By purchasing tickets and registering on arrival, you agree to follow our safety measures and any associated direction from Seymour staff. This is how your next trip to the Seymour will work:

 

First off, if you’re feeling unwell, awaiting COVID-19 test results, or have recently attended a COVID-19 case location, please don’t visit.

Instead, please contact our Box Office and let us know up to two hours prior to your event and we’ll do our best to move you to an alternative date. We have temporarily removed our ticket exchange fees to make date swaps as easy as possible.

If we can’t find a new date that works, we will convert the value of your tickets to a gift voucher eligible for any future Seymour show and valid for three years, or we'll provide you with a refund.

 

If you can, consider driving to the venue.

To help minimise crowding on public transport, we encourage you to drive if you can. There is a secure multi-storey car park located nearby, and free parking in the streets surrounding the Seymour. Find out more about transport options here.

 

Upon arrival for your event, you must put on a face mask. 

All patrons over 12 must wear a mask while inside our foyers and theatres, except if eating or drinking or if a documented medical reason prevents it. Masks are also recommended for younger children where appropriate. Please bring a mask with you.  

 

Next, come to the front door to check in and present your vaccination status.

When you arrive, we'll have Service NSW QR codes displayed at the entrance to the building. Use your smartphone to scan the code, and then follow the prompts to check in for contact tracing purposes.   

If you don’t have a smartphone, our staff will be able to record your details and check you in using our iPad.

If you and any other patrons on your booking are 16 or older, you’ll also need to show proof of double vaccination or medical exemption. Our staff will ask to sight this at the door once you’ve completed your QR check-in. 

Patrons under 16 are not required to be vaccinated, but must be accompanied by a fully vaccinated member of their household. 

Instructions for accessing and presenting proof of vaccination or exemption can be found here.

 

Then you can head on in! Please have your tickets ready as you approach the theatre doors.

Once you’re inside, you can visit our café or bar for a drink and a snack. 

When it’s time for your event to start, please have your tickets handy to minimise queuing at the theatre doors.

In particular, if you have e-tickets, please have these open on your phone, with brightness turned up, so our ushers can easily scan your tickets and point you to your seats. 

 

Once you’re inside, take your seat and enjoy the show.

All our 2021 events are currently operating at either 75% or 100% capacity. Seating will not be explicitly socially distanced and you may be seated alongside other booking groups. 

2022 events that are currently on sale have varied seating capacities, and further details can be found on each specific event page.

During the show, please keep your mask on and remain in your seat to help ensure a calm and safe experience for all. 

 

During your visit, please remember these other important points.

Observe good hygiene practices: Wash and sanitise your hands regularly in the bathrooms or at sanitising stations located throughout the venue. Cough and sneeze into your elbow.

Practice social distancing where possible: Queue where indicated, don’t congregate in the foyers, observe lift limits, stay in your designated seat when inside the theatre, and in all other instances maintain a 1.5 metre distance if possible.

Use contactless payment where possible: Contactless payment is available at the Box Office and our café and bar.

If you suspect COVID-19 infection after your visit: Please contact your local public health authority immediately and notify us on 02 9061 5344.

 

And finally, read about the additional steps we’ve taken to keep you safe.

We’ve implemented enhanced cleaning procedures at our venue, with all hard and high-touch surfaces cleaned regularly with hospital-grade disinfectant. All our front of house managers have completed training to become COVID-19 safety marshals.

Thank you for your support and cooperation. If you have any questions prior to your visit, please contact our Box Office - and on the day of your visit, our friendly staff will be there to guide you through.

We can’t wait to see you at the theatre!

 

Pictured: Hugo Weaving and Arky Michael in A Midsummer Night's Dream, 1985

Please check the NSW Government website for the latest COVID-19-related health advice, or find out what we're doing to ensure our venue is COVID-Safe by reading our safety plan below.

NSW Government COVID-19 Advice Seymour Centre COVID-19 Safety Plan

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