How do I purchase tickets?
Tickets may be purchased via the channels below:
- Via the Seymour Centre Website https://www.seymourcentre.com/ *Transaction fee applies
- Phoning the Box Office on 02 9351 7940 (Mon-Fri 9am-6pm & Sat 11-6pm) * Transaction fee applies
- Visit the Box Office located in the central foyer Entry via cnr City Rd & Cleveland St Chippendale
What concession types are available?
Concessions are accepted for a variety of performances however these differ for each production. See individual event pages for details of accepted concessions.
What tickets will I receive if I book online?
Customers purchasing online, over the counter and via the phone all have access to the same pool of tickets; no single channel has better tickets than another. The online ticketing system will select the next-best seats physically available in the house at the time you hit the ‘Book Now’ button.
If you have a special seating request or are looking for a specific seat you can call the Box Office to enquire about availability on 02 9351 7940 (Mon-Fri 9am-6pm & Sat 11-6pm)
Is purchasing tickets online secure?
The Seymour Centre website uses 128-bit SSL security to protect your payment details. This is the same high level of security used by most websites that allow you to purchase items or services online.
What is a CVV?
This is the last 3 digits printed on the back of your Mastercard or VISA card. On an AMEX this is the four digits printed on the front right of your card.
I receive the error message “Performance Not Available Online” What does this mean?
This may be for a variety of reasons. The performance may be sold out, may not yet be on sale or Online Sales may simply have ended just before the show takes place (online sales close off 3 hours prior to a performance however tickets can still be purchased at the Box Office on site).
You can call the box office on 02 9351 7940 (Mon-Fri 9am-6pm & Sat 11-6pm) for availability or you can visit the Box Office to purchase for show night tickets.
I am experiencing other difficulties, what do I do?
Contact the Seymour Box Office on 02 9351 7940 (Monday to Friday 9am – 6pm and Saturday 11am – 6pm) to speak to a Seymour staff member, or e-mail Box Office
What do I do if I have forgotten my password?
On the LOG-IN page, click on FORGOT PASSWORD and follow the prompt to enter your email address. Your username and password will be sent to your email account.
If I sign up to the newsletter, what does this involve?
You will be sent an enewsletter approximately once a month featuring news, special offers, upcoming production info and reviews. You can elect to be removed from the enews list at any time.
What Payment Methods are available online?
The Seymour Centre accepts credit and debit cards for online bookings (VISA, Mastercard and AMEX).
*No additional charge for AMEX
EFTPOS Cards and Cash may be used for sales over the counter.
Can I select my seat?
The ticketing system will seat you in the next best available seat/s. If you require a specific seat (e.g. an aisle, or a wheelchair position), please contact the Seymour Box Office on 02 9351 7940 (Monday to Friday 9am – 6pm and Saturday 11am – 6pm) and book with a Seymour staff member.
Can I make a reservation without a credit card?
In order to secure a seat, the online ticketing system requires a credit card (VISA, MasterCard or AMEX). It cannot ‘hold’ seats to be paid for at a later stage.
Are there discounts for Group Bookings? Can these be made online?
Group bookings can be made via the Phone/Online Booking forms for specified events.
To enquire about Group Booking availability please contact the Box Office 02 9351 7940 (Mon-Fri 9am-6pm & Sat 11-6pm)
How Do I make a Wheelchair or Special Access/Needs Booking?
To make an Access or Wheelchair booking please call or visit the Seymour Box Office on 02 9351 7940 (Mon-Fri 9am-6pm & Sat 11-6pm).
All of our theatres are wheelchair accessible and a customer service representative will be able to assist you to find the best seating to accommodate your needs.
To ensure that the appropriate seating is provided access bookings must be made with a customer service representative rather than online.
Why can’t I find a seating map for the Sound Lounge online?
Seating in the Sound Lounge is not fixed and contains Cabaret Style seating at tables and chairs. Seating is General Admission on a first-in first-served basis. Patrons are advised to arrive 30 minutes prior to the performance to secure seats.
Snack foods and a full bar are available inside the sound lounge from an hour prior to most performances.
What are the conditions of sale when I purchase tickets?
Our terms and conditions of sale are outlined Here
The terms of sale must be accepted before making any purchase of tickets and are in accordance with the Entertainment Industry Code of Fair Practice (LPA)
What does ‘General Admission’ mean?
This means that you will receive a ticket to the event, but not a specific seat. The doors will open 10-15 mins prior to the performance beginning, in which patrons can seat themselves.